1 INTRODUCTION
Thank you for choosing to book with Fornside Farm! We do look forward to welcoming you. When you pay your deposit, you are entering an agreement with us. Please ensure you have read our terms.
2 PRICES
All prices are fully inclusive of:
- All electricity and heating costs.
- Towels, tea towels, dishcloths.
- Bed linen
- Shared washing and drying facilties
- Jigsaw, game and book library
- Cots and highchairs are available free of charge if required, on a first-come-first serve basis so please book in advance.
- Wifi connection in every cottage (it’s rural! … enough to check emails and the weather but probably not enough to stream films so bring DVDs) please note that we will not be held liable for slow or interrupted connections.
- Bike storage also available for up to four bikes, first come first serve so please book in advance.
The stated number of people for each cottage must not be exceeded without prior agreement.
3 PETS
The Old Byre and Swaledale Garth are ‘dog-friendly’:
We now accept up to two well-behaved small-medium dogs in The Old Byre and Swaledale Garth cottages, for a small charge. Whilst we are keen to welcome dogs, it is important that all our guests as well as the animals on our farm feel comfortable. We don’t have private gardens, so your dogs will need to be on a lead whenever they are outdoors, and any dog poo on the farm must be bagged and binned. Whilst indoors, we insist that dogs are kept downstairs and off the furniture and any of our soft furnishings at all times and crated at night. We will provide a stair gate to help with this; you will need to bring your dogs’ own dog crate and blankets.
Herdwick Fold and Rigg Barn remain pet-free.
4 SMOKING
All our cottages are strictly non-smoking (and non-vaping).
5 ARRIVAL
Your accommodation will be available to you from 4pm on the day of arrival. Please avoid arriving earlier as we will be busy preparing and won’t be ready to welcome you properly.
6 DEPARTURE
Please be ready to leave the accommodation by 9.30am on the day of departure, having helped us by stripping beds, emptying all bins and if the weather is dry, opening windows to allow 30 minutes of ventilation before we start to clean.
7 DAMAGES & BREAKAGES
The accommodation must be left in a clean and tidy condition. We are sure that you will take care while you stay with us and and, as we accept that accidents sometimes happen, we won’t charge you for minor breakages; however, we ask you to report these as soon as they occur so that we can replace or order replacements for future guests. You are responsible and liable for any breakages or damages that you cause to the accommodation or its contents. Just before your arrival and until three days after your departure, we will ‘hold’ a pre-authorised security deposit of £200 on the card you used to pay with, which we may draw from in case of any significant damage or additional cleaning. We may also send you an invoice for repair or making good if the damage or breakage exceeds this value.
8 GROUPS
If you are making a booking of more than one cottage we ask that you are very careful to return any items moved between the cottages before your departure. Note that a security deposit will be held against loss, damage or excessive cleaning required. We do not take bookings of 3 or more cottages without prior agreement, please call or email to discuss.
9 DEPOSIT, FINAL PAYMENT, CANCELLATION & INSURANCE
Once you have booked your holiday and paid your deposit, our agreement is a legal contract. For this reason we strongly recommend that you take out cancellation insurance.
The balance of the rental will be due 42 days before your holiday begins and we will send you an email reminder shortly before this for your payment. When you book, you may choose to allow us to take the balancing payment from the same card you used to book (as long as it is still valid) in which case we reserve the right to do this. If we do not have payment by 42 days before your holiday is due to commence, we will treat that as your intention to cancel your booking. Therefore all bookings will be considered provisional until the final payment has been received.
In the event of you cancelling your booking, unlike many accommodation providers, we will refund any payments you have made if we successfully re-let the cottage at the full price. If we have to offer a discount to enable re-letting then we will take this into account and refund you a smaller amount accordingly.
Cancellation by us for reasons beyond our control “Force Majeure”: if for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.
10 LIABILITY
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
11 DATA
Any data collected during the course of this booking may be kept on computer. See also our Privacy Policy. We won’t share your personal details with anyone else, except if we are legally required to do so, e.g. for Track & Trace purposes during the effort to combat Covid-19.
