The information we collect about you
When you make a booking with us we collect the name, home address, email address and telephone number of the person making the booking. We also collect a debit or credit card number to take the deposit of 25% of the booking.
How we use the information we hold on you
We use your home address as part of the card payment processing to validate the card. We will use your email address to send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay. After your stay we will email you again, asking you for feedback and offering you ways to stay in contact with us by social media or email if you choose to do so. We will not use your telephone number to contact you unless it for an emergency and/or we have been unable to contact you by email. If you provide us with further information for example the names of others in your party, we note this down with your booking details to ensure we welcome you accordingly. If you tick the box to sign up for our newsletter you will be added to our secure database for this purpose.
How is your data stored
All of the personal and debit/credit card data you supply us, as part of the booking process, is stored securely on a third party system, currently InnStyle but we are moving to SuperControl. We keep an excel spreadsheet of all our bookings. Neither we nor our booking system will share any of your details except if we are required to share them with a police officer or to track and trace for Covid-19 purposes.
Access to your information
You have the right to request a copy of the information we hold about you. If you would like a copy of this information please email us at firstname.lastname@example.org
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